Privacy Policy

We collect information you provide directly to us when you fill out a form, book a strategy call, or communicate with us. This may include:

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device type, pages visited, and time spent on the site. This information is collected through standard web technologies and is used solely to improve the website experience.

We use the information we collect for the following purposes:

• To respond to your inquiry and schedule your free strategy call
• To deliver the services you have requested or contracted with us
• To send appointment confirmations, reminders, and service-related communications
• To send follow-up messages and check-ins related to your business goals
• To send SMS messages you have consented to receive
• To improve our website, services, and client experience
• To comply with legal obligations

We will never use your information in a way that conflicts with the purpose for which it was originally collected without your explicit consent.

When you provide your phone number and check the SMS consent box on our form, you are consenting to receive text messages from AK Digital LLC. We collect and store your phone number, consent timestamp, and message history for compliance and service delivery purposes.

We do not sell, rent, share, or transfer your mobile phone number or SMS consent data to any third party for marketing purposes. This data is used exclusively to send you the communications you have opted into.

You may opt out of SMS communications at any time by replying STOP to any message. Your opt-out request will be processed immediately and we will send a single confirmation before ceasing all further SMS contact.

For full details on our SMS program, please review our Terms & Conditions.

AK Digital LLC does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We use GoHighLevel (GHL) as our CRM platform to store and manage contact information and communications. GHL processes data on our behalf and is bound by its own privacy and data security policies.
• Ad platforms: When running paid advertising campaigns on your behalf, we may use anonymized audience data on platforms such as Facebook, Instagram, and Google. No personally identifiable information is shared with these platforms without your explicit permission.
• Legal compliance: We may disclose your information if required to do so by law, court order, or governmental authority.
• Business transfer: In the event AK Digital LLC is acquired, merged, or transferred, your information may be transferred as part of that transaction. You will be notified of any such change.

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors interact with the site. Cookies are small text files stored on your device.

We may use the following types of cookies:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Marketing cookies: Used by ad platforms (e.g., Facebook Pixel, Google Ads) to measure campaign performance

You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of the website. By continuing to use our website, you consent to our use of cookies as described here.

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Contact form submissions are retained for a minimum of 12 months for follow-up and service delivery purposes
• Client account data is retained for the duration of the service relationship and for up to 3 years afterward
• SMS consent records are retained for a minimum of 4 years to demonstrate compliance with TCPA regulations

When your data is no longer needed, we will securely delete or anonymize it in accordance with applicable law.

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request that we correct inaccurate or incomplete information
• Deletion: You may request that we delete your personal data, subject to any legal obligations we may have to retain it
• Opt-out of SMS: Reply STOP to any SMS message at any time to immediately unsubscribe
• Opt-out of marketing emails: Click the unsubscribe link in any marketing email we send
• Data portability: You may request your data in a portable format where technically feasible

To exercise any of these rights, please contact us at [email protected]. We will respond to all requests within a reasonable timeframe, typically within 30 days.

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS connections on our website
• Access controls limiting who can view client data
• Use of industry-standard CRM platforms with built-in security protocols
• Regular review of our data handling practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to using commercially reasonable measures to protect your data.

Our website and services integrate with third-party platforms to deliver our services effectively. These may include:

• GoHighLevel (GHL): Our CRM platform for contact management, automation, and scheduling
• Google Ads & Meta (Facebook/Instagram): Paid advertising platforms
• Google Analytics: Website analytics
• Google Fonts: Font delivery for our website

Each of these third-party services has its own privacy policy governing how they collect and process data. We encourage you to review their policies. AK Digital LLC is not responsible for the privacy practices of these third-party services.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has submitted personal information to us, please contact us immediately at [email protected] and we will take steps to delete that information promptly.

AK Digital LLC reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes have been posted constitutes your acceptance of the updated policy. For significant changes, we may provide additional notice via email or SMS where feasible.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: